Terms & Conditions

 

 

 

 

 

 

 

 

Terms & Conditions  

 

General 

 

When you place an order with us, you agree to our terms of purchase. It´s important that you read these carefully. These terms of purchase apply to the purchase of goods and services at www.axelwannberg.se and www.axelwannberg.com which is owned and operated by AW Furniture AB, hereinafter referred to as “The company”, with corporate identity number 556885-8327 and VAT number SE556885832701. Purchases on the before mentioned websites can be made by consumers who are at least 18 years old or have permission from their guardian. If you like to order as a company or organization, please send us an email.

 

Contact details 

 

AW Furniture AB

Skulptörvägen 24 

SE121 43 Johanneshov

Sweden

  

order@axelwannberg.com

+46 (0)73-916 70 70

 

Ordering

 

Orders are placed on the website, and you confirm your order when you complete the final step at checkout and pay for your order. You will receive an order confirmation email upon completion of the order. The order confirmation contains important information that must be saved. If you wish to change something in your order after it has been confirmed, please contact us immediately by phone, and we will try to implement the change. Please note that changes are not possible after your order has been processed, packed and/or shipped.

 

Price and payment 

 

All prices are stated in EURO and include VAT for EU residents. For Non-EU residents pricing is displayed without VAT. Fees for e.g. shipping can be added to your order and declared before the purchase is completed. Non-EU residents must be aware that import duties may apply to their shipment.

 

You pay easily and securely with us via ShopPay, PayPal or Google Pay. We also offer Klarna Checkout, which is offered in conjunction with our payment partner Klarna (Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, corporate identity number 556737-0431). Upon payment with certain payment methods, a credit check may be necessary. The credit check is carried out by Klarna, and in connection with this, you will also need to provide your personal identity number. In the event of non-payment to Klarna, reminder and collection fees may apply. You can read Klarna’s general terms of use here and Klarna’s personal data policy here.

 

Card and bank account payment – You can choose to pay for your order with a card or bank transfer, which is carried out securely through Klarna.

 

Pay later – With Klarna pay later, you receive an invoice from Klarna after your order has been sent. You can read Klarna’s conditions for invoice payments here and here you can read the conditions for monthly invoices

 

Pay in instalments – Klarna offer payment methods that allow you to pay in instalments. Here you can read Klarna’s account conditions and here you can read the conditions for instalment payments.

 

Remember that in the case of returns, you must pause your invoice so that reminder fees are not automatically sent out if your return does not have time to be processed before the due date. You do this simply by logging in to your profile in Klarna’s app or at Klarna.se. You can also contact Klarna on +46 (0)8-120 120 10.

 

Delivery

 

Before the purchase is completed, the applicable shipping fee for your order will be stated.

 

Delivery time varies depending on the stock status of the product ordered and can be seen on the product page at the website. Normal delivery time is 2 weeks for stock items, and 6-8 weeks for items that are not in stock. We must deliver orders without unnecessary delays, and no later than 30 days after the order was placed, except for products that have longer delivery time that is specifically specified before checkout.

 

If a delay occurs that is out of the company’s control, the company cannot be considered responsible for the delay or liable for damages or compensation, unless this has been specifically agreed between the parties or follows from mandatory legislation. 

 

The company and/or it´s freight forwarder is responsible for your order until you have physically received it. If you receive your order with clear damage to packaging and/or products, we ask you to contact us as soon as possible and without unnecessary delay. If the delivery does not correspond to the information on your order confirmation, please contact us as soon as possible. We will investigate the matter and if an error has occurred, we will send the correct product or refund your payment, depending on what has been agreed and is possible. The customer does not pay for any return shipping or shipping for a new item in this context.

 

When delivering products with bulky dimensions, such as furniture, some preparation by you as a customer may be required for the delivery to be carried out. You must ensure that there is a clear road up to and into your plot/home/premises, so that the goods can be unloaded at the address. When delivering to a residential/company address, the delivery must be acknowledged. Thus, the customer must be on site at the address at the time of delivery and be able to present a valid ID document, or a proxy must be on site with both their own and the customer’s ID document. Inside delivery is not always included, so at the time of delivery, it is your responsibility to ensure that the delivery can be placed so that it is protected from e.g. wind and rain. Delivery takes place to the property boundary/door.

 

If your order is sent back to us by the shipping company due to delivery at the address not having been possible, one of the above reasons or because you did not pick up the parcel from the agent, or if you wish to have your order delivered again, you can contact us. Additional shipping fees for will apply in this case.

 

Right of regret and returns

 

EU residents

 

As a private consumer within the EU, you have a 14-day right of regret from the day on which you receive your goods. The right of regret gives you the right to examine the goods in a way that does not damage the product and make it unsuitable for further sale. You may examine the item to the same extent as would be considered reasonable in a physical store. The right of regret does not apply to specially made products, e.g. products that are manufactured to your specific wishes. If the goods you return are in a deteriorated condition and this makes them unsaleable, the company may make deductions or refuse to provide a refund depending on the extent of the damage, which is determined in each individual case. If you wish to exercise your right of regret, you must notify us within 14 days after receiving your order. The company shall be notified by email. After you have notified us that you wish to withdraw from the purchase, you must return the product within 14 days. 

 

Non-EU residents

 

As a private consumer outside the EU there is no specific jurisdiction controlling your right of regret. But please get in touch with us if you have any remarks, regrets or complaints and we will try to accommodate your request.

 

Returns

 

For us to be able to identify your return parcel, we request that you enclose a copy of your order confirmation or delivery note on which your name and order number are shown. Please also state the reason for returning the goods.  If the return is made because of the wrong item being received or a complaint, we ask you to please state this clearly for faster processing once we have received the returned goods.

 

As a customer, you are responsible for paying for return shipping, in the same way as you are responsible for the product reaching us in a good condition. The return shipping costs for products with bulky proportions vary but can be expected to amount to up to 2000 SEK per unit. To ensure that the returned goods reach us in a good condition, you must package the product in such a way that ensures that the product is not damaged during transport. We recommend posting the item in its original packaging. If you use a return consignment note provided by the company, you are responsible for the product being returned to us in good condition, which means that the packaging used for return shipping is secure. Other liability for freight risk (e.g., lost parcels) belongs to the company. If you do not use a return consignment note provided by the company, but choose an alternative return shipping option, the full responsibility for the shipment reaching us lies with you as a customer. 

 

If you wish to purchase return shipping through the company, please contact us. We will then return with the costs of the return shipping, which is calculated based on the returned goods’ size, weight, and the available return shipping type. After we have gotten back to you with the return costs and possible return consignment notes, the purchase of return shipping becomes binding when your parcel is handed in to/collected by the shipping company and thus comes into their possession.   

 

Returns must be sent to the company’s address Please note that leaving return goods at the address (i.e. delivery that does not take place through a shipping company) can only take place if this has been agreed according to a contract with the company.

 

We will refund the amount you paid for the goods without undue delay after we have received and processed your return, but no later than 14 days after you have notified us that you wish to exercise your right of regret if we have received the product or proof that the product has been sent to us. The refund is made in reference to the value of the products and, upon return of a complete order, the cost of the cheapest standard shipping method that was available when the order was placed. Any fees for e.g., a shipping method other than the standard shipping method, invoices or return shipment are not refunded when exercising the right of regret. Refunds are always made via the same payment method that was used to place the order.

 

Complaints

 

As a private customer within the EU, you have the right to complain about a faulty product for 3 years from the date on which the item was received. The right of complaint applies to original defects, transport damage and products that deviate from what was agreed between the customer and the company or that show defects in another way.

 

If you complain about a defective product after 6 months from the date on which you received the product, it is your responsibility to prove that the defect was originally present. If a complaint is approved, we repair the item to the original condition or replace it with a new item. In some cases, you also have the right to terminate the contract and be refunded the amount you paid for the item. You must always make a complaint about the product as soon as possible and without undue delay after the fault is discovered. Complaints within 2 months from the date on which the defect is discovered are considered to have been made with a reasonable period.

 

If you wish to complain about a product, please contact our customer service before you return the product to us. Customer service will give you further instructions on how to proceed with the complaint process. As a customer, you of course do not have to pay for any return shipping fees or the shipping fees for a new replacement product in the event of a complaint approved by the company.

 

Reservations

 

The company reserves the right to terminate the agreement if the customer has acted in bad faith or for unapproved resale. If there are differences between information on www.the company.se and in other publications, the information stated here on the website takes precedence.

The company has the right not to fulfil their obligations under this agreement in the event of circumstances that are outside of the company’s control or that we could not anticipate or overcome. This applies, for example, in the event of government measures or failure, new or changed legislation, industrial action, war or threat of war, a blockade, fire, explosion, flood, natural disaster or major accident.

 

Personal data and cookies

 

Some personal data and documents on the website will be stored and processed by the company in accordance with current legislation. The company require these data to fulfil their part of the agreement entered with the customer.

 

Disputes

 

Eu residents

 

Disputes between the company and customers are tried by the court following from mandatory legislation.  If a case is tried by the National Board for Consumer Disputes (ARN), the company will comply with the board’s decision. If you wish to establish a case, you can contact ARN at: The National Board for Customer Disputes, Box 174, 101 23 Stockholm or www.arn.se. You can also establish a case via the European Commission’s online portal for dispute resolution: http://ec.europa.eu/consumers/odr/.

 

Non-EU residents

 

This Agreement shall be governed by and construed in accordance with the laws of Sweden. Any dispute, controversy or claim shall be settled by a Swedish court of general jurisdiction and the Stockholm District Court shall be the court of first instance.